Commonly asked questions

Do I have to sign a long term contract? No, we retain our clients by providing quality service not through contracts. Our contract term is Month to Month for Residential service. Some companies have a hidden 3-5 year contract clause hidden in the contract which allows them to raise the monitoring rate at any time and auto renew the contract for another 3-5 year term.

Can you use my existing system? Yes in most cases. Some exceptions might include very old systems, damaged systems or systems that have been password protected (locked-out) by the previous alarm company.

How long has Security One Services been in Business? We are one of the few companies serving Georgia since 1968!

Is the monitoring performed in a local Underwriters Laboratory Listed (UL)  facility? Yes, and our monitoring station is located locally in the Atlanta Metro area and Underwriters Laboratory (UL) approved.

What is your rating with the Better Business Bureau?  Security One Services maintains an A+ Rating with the Better Business Bureau unlike many alarm and cable companies.

Do I need to have a home phone line for the services to work? No, there is a Cellular Monitoring option available. Please call us for details.

Can you use a VoIP (Voice over Internet Protocols) phone line? Yes, in some cases. Name brand VoIP products do have the highest success rates but many of the Cable providers compress the signal making it un-reliable. Cellular Monitoring is the most reliable and cost efficient method and protects against criminals cutting your phone or cable wire outside.

Why can’t you just use my cell phone? The security system needs a means to transmit signals from the premises (be able to make a phone call). To accomplish this it must be wired into a phone source. While we can call you on your cell phone, cell phones are not designed to be wired into a security panel.

Does Security One Services use installer technician contractors like some of the other alarm and utility companies? Security One Services used only State Licensed and bonded employees who have been thoroughly background checked, We do not use contractors.

Does the monthly monitoring rate go up if I add fire or smoke detection? No, the monitoring rate will stay the same.

There are some alarm companies that install alarm equipment that can only be monitored by them? (Proprietary EquipmentThis is a common tactic used by some alarm companies to trap customers into long term contracts and allow them to charge enormous monthly fees. Don't worry, because Security One has a solution. We will replace the keypad and motherboard and leave the balance of the system intact for a very small parts cost. You retain ownership of the equipment and have a full warranty. Over time, you will save a great deal of money and have the flexibility you deserve. In the end, Security One will provide you with the best monitoring and equipment at the best price.

If I buy new equipment from Security One Services is there a warranty? Yes. all newly installed equipment comes with a one year warranty,